FAQs [NEW]

FAQs

We ship Worldwide. See next question's answer for delivery times.

SHIPPING – AUSTRALIA
Delivery Time: 1-4 Business Days 

SHIPPING – NEW ZEALAND

Standard Shipping
Delivery Time: 8-15 Business Days

Express Shipping
Delivery Time: 3-5 Business Days 

SHIPPING – REST OF WORLD

Standard Shipping (International Pack + Track Service)

Delivery Time: 1-3 Weeks

STEP ONE: Fill out the returns form sent with your order, if needed, click here to download and print out a copy of the returns form.

STEP TWO: Make sure your item is ready to go, adhering to the following returns conditions:

Items must be returned within 14 days for orders shipped within Australia and 28 days for orders shipped outside of Australia, from first receiving the parcel.Items must be sent back unworn, not washed, with tags still attached and in original protective packaging to avoid damage during transitItems must be free of pet hair, odour and marks makeup, fake tan etc.Must not be marked as a Final Sale (this is in the product description) applies to sale items $30 and underWe are unable to accept the return of earrings for hygiene reasons. 

Our team will inspect the return before we issue a credit note. We reserve the right to refuse the return if it does not meet these conditions. This will then be returned to the sender. 

STEP THREE: Post it back to us.

OPTION 1 (AUS ONLY): Returning items is now super easy! We have set up an online returns system with Australia Post so that there is no need to go to the post office and that the return cost is a flat rate of $8.95. To continue with this method simply click here to be taken to the Australia Post returns website, fill in your details and continue to these steps:

Print and attach the Australia Post Return label to your package. (We recommend using the satchel your order came in originally, turned inside out and sealed up securely.)Place your parcel into the nearest red Australia Post box

OPTION 2 (AUS & INTERNATIONAL): Alternatively, you can purchase a prepaid satchel from the post office to return the goods.

Please ensure that included in the return satchel is this completed returns form and your invoice to ensure we have all information necessary to process your return.

Return your items to:

WAREHOUSE 3/6 LITTLE BRAMSTON STREET

GLADSTONE, QLD 4680